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Refund and Returns Policy
VT INTERNATIONAL PRESS LTD
London & India
RETURN AND REFUND POLICY
Our Commitment to Customer Satisfaction
Welcome: At VT International Press Ltd., we stand behind the quality of our publications. This Return and Refund Policy outlines your rights and our procedures for returns, refunds, and exchanges.
Quick Navigation
- Policy Overview
- Return Eligibility
- Return Timeframe
- Product Condition Requirements
- Return Process
- Refund Processing
- Exchanges
- Defective or Damaged Books
- Digital Products & E-Books
- Publishing Services
- Frequently Asked Questions
- Contact Information
1. Policy Overview
VT International Press Ltd. is committed to ensuring customer satisfaction with all our products and services. This Return and Refund Policy applies to all purchases made directly from our website, through our retail partners, or from authorized distributors. The policy outlines the conditions under which products may be returned, the procedures for obtaining refunds or exchanges, and the rights and responsibilities of both customers and the Company.
This policy is governed by the laws of England and Wales (for UK operations) and applicable laws in India (for India operations), as well as consumer protection regulations in each jurisdiction.
2. Return Eligibility
2.1 Eligible Products
The following products are eligible for return or refund:
- Printed books (paperback and hardcover)
- Specialized publications and limited editions (if unopened and in original condition)
- Bulk orders (subject to specific terms)
- Gift purchases (with proof of purchase)
- Products with manufacturing defects or damage
2.2 Non-Eligible Products
The following products and situations are NOT eligible for return or refund:
- Customized or personalized books (custom print-on-demand publications)
- Used, heavily worn, or damaged books (unless damage was pre-existing)
- Books with markings, annotations, or highlighted text
- Books with missing pages or covers
- Books purchased as final sales or clearance items
- Books purchased from third-party sellers (returns should be made to that seller)
- Publishing or editing services (non-refundable once initiated)
- Products purchased with promotional or discount codes (unless specified otherwise)
2.3 Author-Purchased Books
Books purchased by authors as part of publishing agreements are subject to the terms outlined in the specific Publishing Agreement and may have different return policies.
3. Return Timeframe
3.1 Standard Return Period
Products purchased directly from VT International Press Ltd. may be returned within 30 calendar days from the date of purchase. The return period is measured from the invoice date, not the delivery date.
3.2 Extended Return Period
If you received a defective or damaged book, you have 60 calendar days from the date of purchase to initiate a return or request a replacement.
3.3 Third-Party Purchases
If you purchased from a retail partner, online marketplace, or authorized distributor, the return period and conditions are governed by that retailer’s policy. We recommend checking with the seller for specific return timeframes.
3.4 Gift Purchases
Books purchased as gifts may be returned within 30 days from the date shown on the gift receipt. If no gift receipt is available, the return period is measured from the latest date the retailer can verify.
4. Product Condition Requirements
To be eligible for a full refund or exchange, returned books must meet the following condition requirements:
| Book Component | Acceptable Condition | Not Acceptable |
| Cover/Dust Jacket | Minor wear, slight creases acceptable | Torn, heavily creased, stained, or missing |
| Pages | All pages present and intact | Missing, torn, water-damaged, or heavily marked pages |
| Binding | Spine and binding intact | Cracked, broken, or separating binding |
| Text/Content | No markings, annotations, or highlighting | Handwritten notes, bookmarks, or highlighted passages |
| Packaging | Original packaging if possible | Packaging damaged beyond repair |
| Odor/Cleanliness | Fresh and clean | Strong odors, mold, mildew, or excessive dirt |
4.1 Minor Wear Exception
Normal, minor wear from handling and reading is acceptable. However, if a book appears to have been extensively read, the refund may be reduced or denied.
5. Return Process
5.1 Step-by-Step Return Instructions
1 Initiate Return Request
Contact our Customer Service team within 30 days of purchase with your order number and reason for return. Email: info@vtinterpress.uk or use the return portal on our website.
2 Receive Return Authorization
We will review your request and issue a Return Authorization (RA) number via email within 3-5 business days. This number must be included with your return shipment.
3 Prepare and Ship
Securely package the book in its original packaging if available. Include the RA number on the package exterior and attach a copy inside. Ship to the address provided in your Return Authorization email.
4 Shipping Costs
For defective or damaged books, VT International Press Ltd. covers return shipping. For other returns, customers pay for return shipping unless the return is due to our error.
5 Inspection & Decision
Upon receipt, we will inspect the book within 7-10 business days. We will notify you by email regarding approval or rejection of your return claim.
6 Refund Processing
If approved, refunds are processed within 5-7 business days. The refund will be issued to your original payment method.
5.2 Return Shipping Address
The return shipping address will be provided in your Return Authorization email. Different addresses may apply for UK and India returns.
5.3 Tracking Your Return
We recommend using tracked shipping services. Keep your tracking number and proof of shipment for your records.
6. Refund Processing
6.1 Refund Amount
Refunds are issued for the full purchase price of the book, excluding shipping and handling charges (unless the return is due to our error).
6.2 Refund Method
Refunds are credited to the original payment method used for purchase. This may take 5-7 business days after approval, and an additional 1-3 business days for the refund to appear in your account, depending on your bank.
6.3 Partial Refunds
Partial refunds may be issued if:
- The book shows signs of heavy use or extensive reading
- The book has minor damage not related to manufacturing defects
- Return shipping costs were deducted (for non-defective items)
6.4 Refund Status
You can check the status of your refund by contacting Customer Service with your RA number and order number.
6.5 Non-Refundable Amounts
The following amounts are generally not refundable:
- Original shipping charges
- Express or expedited shipping (unless due to our error)
- Gift wrapping services
- Insurance charges
7. Exchanges
7.1 Exchange Eligibility
You may exchange a book for a different title or edition within the same 30-day return period, provided the book meets the condition requirements outlined in Section 4.
7.2 Exchange Process
- Contact us with your original order number and the title/edition you wish to exchange for
- If the new book is of equal or lesser value, exchange shipping is free
- If the new book is of greater value, you will be charged the price difference plus any applicable taxes
- Ship the original book with your RA number
- Upon receipt and inspection, we will ship the replacement book
7.3 Exchange Timeline
Exchanges typically take 10-14 business days from the date we receive your original book.
8. Defective or Damaged Books
8.1 Manufacturing Defects
If you receive a book with manufacturing defects (printing errors, binding failures, missing pages, etc.), we will provide a replacement or full refund at no cost to you.
8.2 Damage During Shipping
If a book arrives damaged due to shipping, please:
- Document the damage with photographs
- Contact us immediately with your order number and photos
- We will replace the book or issue a full refund
- Return shipping will be paid by VT International Press Ltd.
8.3 Damage Claims Timeframe
Damage claims must be reported within 7 days of receiving your order. After 7 days, we may not be able to pursue claims with our shipping carrier.
8.4 Replacement Option
In case of defects or shipping damage, customers may choose between a replacement book or a full refund.
9. Digital Products & E-Books
9.1 Non-Refundable
Digital products, including e-books, audiobooks, and digital downloads, are generally non-refundable once purchased and accessed. This is in accordance with consumer protection regulations.
9.2 Technical Issues
If you experience technical issues with a digital product (file corruption, inability to download, format compatibility), please contact Customer Support. We will attempt to resolve the issue or provide an alternative format at no additional cost.
9.3 Accidental Purchase
If a digital product is purchased accidentally, contact us within 24 hours for possible cancellation and refund. Refunds may not be available if the product has already been downloaded or accessed.
10. Publishing Services Refund Policy
10.1 Service Packages
Publishing services (editing, design, formatting, ISBN registration, etc.) are customized services and are generally non-refundable once initiated. Refunds are governed by the specific Service Agreement provided at the time of purchase.
10.2 Prepaid Services
If you prepay for publishing services but request cancellation before services begin, a 100% refund may be issued. If services have commenced, refunds will be calculated based on work completed.
10.3 Service Failure
If VT International Press Ltd. fails to deliver agreed-upon services or violates the Service Agreement, you may be entitled to a partial or full refund, depending on the circumstances. Contact us to discuss options.
10.4 Dispute Resolution
Disputes regarding publishing services will be handled in accordance with the Dispute Resolution procedures outlined in our Terms and Conditions.
⚠️ Important Notice
Regional Variations: Return and refund policies may vary for customers in different regions. Customers in the European Union, United Kingdom, and India may have additional consumer protection rights under local laws. These rights are in addition to the policies outlined here.
Consumer Rights: Nothing in this policy limits your statutory consumer rights under applicable law. If local consumer protection laws provide greater protections, those protections take precedence.
11. Frequently Asked Questions
Q: Can I return a book I’ve read?
A: Books that appear to have been extensively read may not qualify for a full refund. We assess each book’s condition individually. Minor reading wear is acceptable, but heavily used books may receive partial refunds or be denied if they don’t meet our condition standards.
Q: Do I have to pay for return shipping?
A: For defective or damaged books, VT International Press Ltd. covers return shipping. For other returns, you pay for return shipping. However, if the return is due to our error (wrong book sent, etc.), we cover return shipping costs.
Q: How long does a refund take?
A: Once we receive and inspect your return, it typically takes 5-7 business days to process the refund. The refund appears in your account 1-3 business days after processing, depending on your bank.
Q: Can I return a book purchased from a bookstore or online retailer?
A: Books purchased from retailers should be returned directly to that retailer. Their return policies apply. VT International Press Ltd. can only handle returns for books purchased directly from our website.
Q: What if my book arrives damaged?
A: Report damage within 7 days of receipt with photographs. We will replace the book at no cost or issue a full refund. Return shipping is covered by VT International Press Ltd. for damaged items.
Q: Can I return books purchased with promotional discounts?
A: Generally, books purchased with promotional or discount codes can be returned, and the refund will be based on the discounted price paid. Check the promotional terms for specific conditions.
Q: Can I exchange a book for a different title?
A: Yes, you can exchange books within 30 days of purchase if the book meets condition requirements. If the new book is of equal or lesser value, exchange shipping is free. If it costs more, you pay the difference.
Q: What if I lost my receipt or order number?
A: Contact our Customer Service team with your name and email address, or the ISBN of the book. We can look up your order and help process your return.
Q: Can I return a gift?
A: Yes, gifts can be returned within 30 days with a gift receipt. If you don’t have a gift receipt, we can verify the purchase with the recipient’s name and email. The refund will be issued as a store credit or account balance when applicable.
12. Contact Information
For questions about returns, refunds, or exchanges, please contact our Customer Service team:
Customer Service & Returns
Email Support
info@vtinterpress.uk
Response time: 24-48 hours
Phone Support
8055155196
Policy Acknowledgment: By making a purchase from VT International Press Ltd, you acknowledge that you have read and understood this Return and Refund Policy and agree to be bound by its terms and conditions.
